1. Overview
At Sconsett Digital Growth Agency, we stand firmly behind the quality of our work. We are committed to delivering real results for every client. Because of the nature of digital services, we do not offer refunds or returns — however, your satisfaction is our priority, and we back every engagement with our 30-Day Free Service Guarantee.
2. No Refund Policy
All payments made to Sconsett Digital Growth Agency for any service, digital product, course, consultation, or resource are non-refundable. This includes but is not limited to:
- Digital marketing services
- Instagram growth and content strategy
- Digital product creation and launch support
- Funnel and lead generation services
- Courses, templates, or downloadable resources
- Coaching or consultation sessions
Once a payment is made and a service has commenced, we do not accept cancellation requests or process refunds under any circumstances.
3. Our 30-Day Free Service Guarantee
We believe in our work. If you are not satisfied with the results of our service, we will continue working with you at no additional charge for 30 days.
Here is how it works:
- You must raise your concern in writing within 7 days of your original service delivery date
- You must provide specific feedback on what outcome you expected versus what was delivered
- We will assess your concern, agree on a revised plan, and begin the 30-day complimentary service period within 5 business days
- The 30-day free service applies to the same scope of work originally agreed upon — it does not include additional services or expanded deliverables
- This guarantee can be availed once per engagement
We are not just here to take your money — we are here to grow your business. If something did not go as expected, we will make it right.
4. Scope and Eligibility
To be eligible for the 30-Day Free Service Guarantee, the following conditions must be met:
- Full payment for the original service must have been completed
- The client must have provided all required materials, access, and approvals in a timely manner during the original engagement
- The concern must not be related to factors outside our control, including changes to platform algorithms, client-side delays, or failure to implement our recommendations
- The request must be submitted within 7 days of the original delivery date
5. Digital Products and Downloads
For standalone digital products such as templates, guides, courses, or downloadable resources, all sales are final. We do not offer refunds once a digital product has been accessed or downloaded. Please review all product descriptions carefully before purchasing.
6. Exceptional Circumstances
In the rare event of a duplicate payment or a verified technical billing error, we will investigate and process a correction within 10 business days. To report a billing issue, contact us at the email address below with your payment reference and a description of the issue.
7. How to Raise a Concern
If you are unsatisfied with our service and wish to invoke the 30-Day Free Service Guarantee, please contact us as follows:
- Email us at: [your contact email]
- Subject line: “Service Concern — [Your Name / Project Name]”
- Include: your invoice number, the service received, the expected outcome, and your specific feedback
We aim to respond to all concerns within 2 business days.
8. Contact Us
For any questions about this policy, reach out to us directly:
Sconsett Digital Growth Agency Email: support@sconsett.com, Instagram: @sconsett